PANASONIC


KX-TDA SERIES


USER GUIDE




















 

Forward







This manual has been developed to satisfy a need for simple and concise operational guide for Panasonic KX-TDA Digital Telephone system users in a Business environment.






We hope this manual is helpful and provides a basic reference for your business.

The manual is provided as a basic guide for office personnel, managers, and staff .



For more detailed information, please consult the Panasonic KX-TDA User Manual binder provided with the Panasonic KX-TDA Digital Telephone system. This manual provides complete instructions on all features of the telephone system.






   This guide is provided as a basic instruction manual for Panasonic KX-TDA Digital Telephone system users and does not reflect the policies of Surf Side Sound, Inc. or Panasonic Consumer Electronics Company, or Matsushita Electric Corporation of America, it’s subsidiaries or it’s dealers. The above named companies assume no liability for any information provided in this manual.




Table of Contents



Basic Operation

 

Making Calls...........................................................................1

 

Receiving Calls......................................................................1

 

Transferring Calls...................................................................2

 

Conference Calling................................................................3

 

Call Forwarding......................................................................3


Voice Mail


             Accessing your Mailbox.......................................................4

 

Changing your Greetings......................................................5

 

Special Features....................................................................6


User Programming

 

Date & Time Setting..............................................................7

 

One-Touch Dialing.................................................................8

 

Personal Speed Dialing........................................................8

 

Headset/Handset Operation...............................................9


             Auto-CO Hunting.................................................................9


Administrator Programming


             Deleting Password of a Mailbox.......................................10


             Deleting Personal Greetings of a Mailbox.......................11

 

Changing Custom Service Greetings................................12

 

Accessing the General Delivery Mailbox..........................12

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Basic Operation


Making Calls


Intercom Dialing (extension to extension)


1. Lift the Handset, press the SP-PHONE button, or press the INTERCOM button.

2. Dial the extension number.

-OR-

1. You may press the one-touch DSS button if your phone is programmed as such.


Begin your conversation when the call is answered.


Outside (CO) calls


1. Lift the Handset, press the SP-PHONE button, or press the INTERCOM button.

2. Dial 9 for an outside line, or Dial 8 plus the trunk group number 01-64.

-OR-

1. You may press the CO button if your phone is programmed as such.


Dial the number of the outside party and begin your conversation the call is answered.


Note: You may also access an outside (CO) line automatically, by simply lifting the handset or pressing the SP-PHONE button. This feature is described in the USER programming section of this manual


Receiving Calls


If your telephone is programmed to ring,

1. Lift the Handset, or press SP-PHONE button.

2. Begin your conversation.


If your telephone is not programmed to ring,


1. Press the rapid flashing green outside CO line button, or INTERCOM button.


If the calls has been transferred, your phone will ring and the INTERCOM light will flash rapidly.


1. Pick up the handset or press SP-PHONE button.

2. Begin your conversation.


Note: This system provides discriminate ringing. The ring cadence is different for incoming and intercom calls. One long ring indicates an incoming call. Two shorts rings indicates an intercom, or internal call. Use the appropriate answering techniques for each type of call. Three shorts rings indicates a door phone call.                        

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Basic Operation (cont’d.)


Transferring Calls

 

After receiving a call, a call may be transferred via two methods. Either as a screened or un-screened transfer. A screened transfer is a transferred call in which the caller is announced to the recipient by the person transferring the call. An un-screened transfer is a call that is sent to a recipient without announcing the caller.


To perform a screened transfer:


1. After receiving a call, press the TRANSFER key and either dial the extension of the recipient, press the DSS/BLF button assigned to the them. The caller is immediately placed on HOLD.

2. When the recipient answers, announce to them who is calling.

3. If they wish to accept the call, simply hang up, and they will have the caller.

4. If they refuse the caller, press the flashing green button on your telephone, and advise the caller the recipient is unavailable.


To perform an unscreened transfer:


1. After receiving a call, press the TRANSFER key and either dial the extension of the recipient, press the DSS/BLF button assigned to the them. The caller is immediately placed on HOLD.

2. Immediately hang up your telephone.

3. If the recipient does not answer, the caller will return to you after 30 seconds or ten rings as TRANSFER RECALL.

4. Lift the handset, or press the flashing green button on your telephone, and advise the caller the recipient is unavailable.


Note: The above condition will exist if the recipient’s phone is not call forwarded, to another extension or voice mail.


The VTR button:


If your telephone system is equipped with voice mail, a VTR button may be assigned on each telephone. The button allows immediate transfer into a recipient’s voice mailbox, and the caller may leave a message therein.


To perform a voice mail transfer (VTR):


1. Receive the telephone as described previously.

2. Press the VTR button, and either dial the extension number of the recipient or press the DSS/BLF button assigned to them. The caller will be immediately placed in the recipient’s mailbox.

3. Hang up your telephone. 

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Basic Operation (cont’d.)


Conference Calling


A conference between 3-7 parties may be performed on the KX-TDA system.


To perform a conference call:


1. Dial your first party, whether an inside INTERCOM or outside (C.O.) call.

2. When the party answers, advise them of the proposed conference call, and press the CONF button to place them on HOLD.

3. The second party answers, advise them of the proposed conference call, and press the CONF button to tie all parties together.

4. Begin your conversation.

5. To add additional parties, press the CONF key, call your next party. When they answer, press the CONF key again and begin your conversation.


Note: If you disconnect from the conference call, all parties will drop from the call.


Call Forwarding


Call Forwarding is allows the user to have calls sent to other extensions, voice mail, or to or from other locations. The basic premise of call forwarding and a list of the forwarding features are as follows.


To perform a call forward:


1. Lift the Handset, press the SP-PHONE button, or press the INTERCOM button.

2. Press the FWD/DND button.

3. Dial the Call Forward Condition Code: 0 for all calls, 1 for outside calls only, 2 for Intercom calls only.

4. Dial the Call Forward Code 1 thru 7.

5. Dial the destination for forwarding.


Each code represents a specific action for call forwarding.


1- DND (do not disturb) the is requires no forwarding destination

2+ Ext. No.- ALL CALLS. This forward all calls immediately to the destination, the forwarded phone does not ring.

3+ Ext. No.-BUSY. This forwards only BUSY extension calls.

4+ Ext. No.- NO ANSWER. This forwards only calls not answered to a destination.

5+ Ext. No.-BUSY/NO ANSWER. This forwards either calls not answered, or the extension is busy.

6+9+telephone number + the # key. This forwards all calls to an outside line, and to another telephone number. (i.e. cell phone, home phone, etc.)

7+your Ext. No. This is call forward-follow-me. This is performed at another extension, and allows your call to be received at another telephone.

8+your Ext. No. This cancels call forward-follow-me.

0-Cancels call forward conditions 1-6.


Call Forwarding (cont’d.)


Note: Once Call Forwarding is programmed on a telephone it may be turned off and on simply by pressing the FWD/DND button. The button will light up or extinguish, depending upon forwarding. You must reprogram a call forwarding condition as described above if you wish to change the type of call forwarding you are using.

 

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Voice Mail


If your system is equipped with a voice processing system, you may have a mailbox assigned to your telephone to receive calls when you are either busy or unavailable. The following is a brief description of how to use voice mail.

Note: The Panasonic KX-TVA Series voice processing systems provide a tutorial during the first initial access of a mailbox. The system will instruct you on setting up your mailbox.


Accessing your Mailbox


From your telephone:


1. Lift the Handset, press the SP-PHONE button, or press the INTERCOM button.

2. Dial the Extension for Voice mail, typically 165 or 1065.

3. If a password is assigned, you will prompted to enter it. Typically 1234#.

4. If a password was not assigned, you will be prompted as to the number of messages presently in your mailbox.

5. Follow the prompts for listening to your messages.


If a message light is lit on your telephone:


1. Lift the Handset, press the SP-PHONE button, or press the INTERCOM button.

2. Press the MESSAGE button.

3. The voice mail system will prompt you of your messages as previously described.


From outside the system or from another telephone:


1. Call the number provided you for voice mail.

2. When answered by the voice processing system, or transferred to voice mail, immediately dial #6* and your mailbox number.

3. The voice mail system will prompt you of your messages as previously described.


To create a password of a mailbox user:

1. From your phone, press INTERCOM, and dial 165 or 1065.

2. You will be prompted of the number of messages you have. Immediately dial 3, this is the mailbox management feature.

3. Press 2 to change the password.

4. Follow the prompts for creating the password.

Note: Pressing the * key backs up one menu level in the system. Pressing the * key repeatedly will back you completely out of the system.

                                                                              

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Voice Mail (cont’d.)


Changing your Greetings


To record owners name, and greetings:

 

1. From your phone, press INTERCOM, and dial 165 or 1065.

2. You should be prompted for a password, if you entered one, as suggested above.


3. Immediately dial 3 for mailbox management.

4. Press 1 for personal greetings

5. Change ALL greetings as follows:

a. Press 1 for no answer greeting.

b. Press 2 for busy signaling greeting.

c. Press 3 for after hours greeting.

d. Press 4 for temporary greeting.

6. Follow the prompts for recording.


7. When finished recording the personal greetings, press the * key to back up one menu level.


8. Press 3 for owners name.


9. Record owner’s name as prompted.

Note: Pressing the * key backs up one menu level in the system. Pressing the * key repeatedly will back you completely out of the system.

 















 

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Voice Mail (cont’d.)

 

Special Features

 

Remote Notification:

 

Remote notification allows you to receive notice that you have voice mail messages other than at your desk. The voice processing system alerts you of these messages by calls a programmed number where you can be reached to receive the message. You may program up to three devices, schedule them and turn them on or off.

 

To Setup Remote Notification:

1. From your phone, press INTERCOM, and dial 165 or 1065.

2. You should be prompted for a password, if you entered one, as suggested above.

3. Immediately dial 6 for other features.

4. Press 2 to setup message waiting notification.

5. Press3 to assign or edit telephone or beeper numbers

a. Press 1 for device No. 1.

b. Press 2 for device No. 2.

c. Press 3 for device No. 3.

6. Follow the prompts for recording.

7. As you record the numbers, listen carefully to the prompts. The prompts will guide you specifically as to how to insert pauses and additional numbers. The number should be programmed in the following basic format; 9, pause, and the number. The 9 provides access to an outside line, the pause provides a one second delay for the C.O. line to respond. Additional pauses my be inserted if the device is a beeper and you wish to have a number or code displayed on the beeper.

8. When finished recording the telephone/beeper numbers, press the * key to back up one menu level.

9. Press 2 to change the device status.

10. Assign the previously recorded numbers:

a. Press 1 for scheduled use

b. Press 2 for continuous use

c. Press 3 to use not at all (turn off)

Note: The scheduled use selection must be programmed via computer terminal into the voice processing system. The system administrator or the telephone technician must perform this function for providing scheduled times for the devices to work.

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User Programming

 

Time Change (this is not required if the telephone system reads Caller ID)

 

FOR PANASONIC KX-TDA 50/100/200:

 

Note: This must be done from either the operator’s phone or manager’s phone.

1. Phone must be idle, no calls on hold, etc.

2. Press the PROGRAM key.

3. Press ** 1234.

4. Display will show “ SYS-PGM NO? ->”.

5. Enter “000", display will change to “000 Date & Time Set ”.

6. Press the ENTER Jog-Dial or soft key button. Current date will be displayed, for example, as Y-M-D:'01 Jan. 01. With the cursor flashing the year.

7. Press the NEXT soft key button. Current time will be displayed, for example, as HH-MM:01:00AM. With the cursor flashing the hour.

8. Change the time by entering the correct hour.

9. Press the “->” soft key to move the blinking cursor over the minute section of the time display.

10. Change the time by entering the correct minutes.

11. Press the NEXT soft key to move the cursor to the AM/PM position of the time.

12. Press the SEL+ soft key to toggle between AM and PM.

13. Press the AUTO DIAL/ STORE button to write your changes to memory. You should hear one beep of confirmation tone.

14. Press the HOLD button to return to base level of programming.

15. Press the PROGRAM key to return the phone to normal operation.

 

 

 

 

 

 

 

 

 

 

 

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User Programming (cont’d.)

 

Personal Speed Dialing

 

To Program a One-Touch Personal Speed Dial Button:

 

1. Press the PROGRAM key.

2. Press the blank button you wish to program.

3. Press 2 for One-Touch dialing.

4. Enter the number in the following format:

a. Dial 9.

b. Press the PAUSE key.

c. Enter the telephone number .

5. Press the AUTO DIAL/STORE key to write the value into memory.

6. Repeat these steps as required to program each button desired.

 

To Program a Personal Speed Dial without a button:

1. From your telephone, press INTERCOM, and dial *30.

2. Dial the station speed memory location you wish to store the number in 00-09.

3. Dial the telephone number.

4. Press the # key, a single beep confirmation tone should be heard.

5. Repeat the above steps for each station speed dial number.

 

To Dial a Personal Station Speed Dial:

1. Lift the Handset, press the SP-PHONE button, or press the INTERCOM button.

2. Press the AUTODIAL key, or **, then *, and the station speed dial memory location 00-09.

3. The number will dial.

 

Note: Please consult the PANASONIC KX-TDA USER MANUAL CD provided with your Panasonic KX-TDA telephone system for more details.

 

 

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User Programming (cont’d.)

 

Handset/ Headset Operation

This feature allow the telephone to operate with a Headset without having to lift the Handset for each telephone call. When in Headset Mode, this feature negates the Speaker phone capability for the telephone. However, the SP-PHONE button is used to answer and hang up the telephone from each call. The SP-PHONE button is essence becomes an ANSWER/RELEASE button.

 

To Program Headset Operation:

1. Press the PROGRAM key, and dial 61.

2. Dial 1.

3. Press the ENTER or AUTO DIAL/STORE button to write the value into memory.

 

 To Program Handset Operation:

1. Press the PROGRAM key, and dial 61.

2. Dial 0.

3. Press the ENTER or AUTO DIAL/STORE button to write the value into memory. 

4. Press the EXIT key to return the phone to normal operation.

 

Auto CO Hunting

This feature allows automatic line selection whenever you lift the handset or press the SP-PHONE button. You may select several types of auto line access. Idle line preference is the most commonly used type of line access.

 

To Program Auto CO Hunting:

1. Press the PROGRAM key, and dial 19.

2. If your phone has a display, it will show Pref.Out:ICM.

3. Press 0 for NO line preference, 1 for Idle line preference, or 2 for CO- preference, and 3 for INTERCOM.

4. If CO- preference is selected, you must enter the line you wish to automatically access.

5. Press the ENTER or AUTO DIAL/STORE button to write the value into memory.

6.Press the EXIT key to return the phone to normal operation.

 

 

 

 

 

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Administrator Programming

Voice Mail

 

To delete password of a mailbox user:

1. Press INTERCOM, and dial 165 or 1065.

2. Immediately dial #6* 999, or 9999. This is the system administrators mailbox.

3. If you are prompted for a password, enter it followed by the # sign. Default is usually 1234.

4. Press 6 for other features.

5. Press 1 to setup mailbox

6. Press 3 to delete mailbox password.

7. Enter the mailbox number you wish to delete password.

8. Follow the prompts for deleting password.

Note: Pressing the * key backs up one menu level in the system. Pressing the * key repeatedly will back you completely out of the system.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Administrator Programming

Voice Mail (cont’d.)

 

To delete owners name, and greetings:

 

1. Press INTERCOM, and dial 165, or 1065.

2. Immediately dial #6* and the mailbox you wish to change.

3. You should not be prompted for a password, if you are, repeat the steps above.

4. Press 3 for mailbox management.

5. Press 3 to change the owners name, if recorded.

6. Follow prompts for deletion.

7. Menu will repeat for previous level.

8. Press 1 for personal greetings

9. Change ALL greetings as follows:

a. Press 1 for no answer greeting.

b. Press 2 for busy signaling greeting.

c. Press 3 for after hours greeting.

d. Press 4 for temporary greeting.

10. Follow the prompts for deletion.

Note: Pressing the * key backs up one menu level in the system. Pressing the * key repeatedly will back you completely out of the system.

This should take care of the mailbox, and it is now open for use.

 

 

 

 

 

 

 

 

 

 

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Administrator Programming

Voice Mail (cont’d.)

 

Changing Custom Service Greetings

This Custom Service Greetings are the method in which your voice processing system provides the necessary information for callers to navigate your telephone system. This is your connection to the outside world, and provides a caller’s first glimpse at your business. Changing these greetings may be done as you wish. Keep one thing in mind, you may change your wording on these messages, but changing the choices the caller must select without co-ordinating the programming for selection can cause detrimental effects, and make it impossible for callers to navigate your system.

 

To change a Custom Service Greeting:

1. Press INTERCOM, and dial 165, or 1065.

2. Immediately dial #6* 998, or 9998. This is the message manager’s mailbox.

3. If you are prompted for a password, enter it followed by the # sign. Default is usually 1234.

4. Press 5 for modify message features.

5. Press 4 to custom service settings.

6. Press 1-100 for custom service prompts.

7. Follow the prompts for re-recording your menu.

 

Accessing the General Delivery Mailbox

 

The General Delivery Mailbox (GDM) provides caller who are unable to navigate the voice processing system a means of leaving a message. Additionally, if the voice processing system is unable to route the caller to the desired location, the GDM will takes a message for them.

 

To Access the GDM:

1. Press INTERCOM, and dial 165, or 1065.

2. Immediately dial #6* 998, this is the message manager’s mailbox.

3. If you are prompted for a password, enter it followed by the # sign. Default is usually 1234.

4. Press 1 for to receive the messages.

5. Follow the prompts to listen to the messages.

6. To transfer these messages to other mailboxes, press 7, and follow the prompts.

 

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